Shipping Policy

TABS for each question

Shipping and delivery Policy

Rights of Admission reserved and Cancelation of any order due to technical or technical pricing discrepancy 

  • Smart Watch South Africa has the right to cancel an order if any discrepancies are found in a online order.
  • Any cost to the customer in paying for goods whether it is the item or shipping fee will be credited in full if Smart Watch South Africa Cancel such order.
  • Smart Watch South Africa will not dispatch items with any price discrepancies that could have been caused due to technical, price discrepancy or online hacking. In doing so the customer will be notified and be credited in full for any online payment if such order is cancelled.¬†
  • We constantly update out systems to ensure we protect both out online business and customers using the latest fire walls.
  • All our items are costed, and we will dispatch on verifying all orders.
  • Final dispatch will be sent with Waybill and Courier details our deliveries take 2-4 days depending on the delivery address¬†excluding weekend as couriers don't dispatch over weekends.¬†
  • All stock on our online store are available unless its states sold out and will be dispatched and delivered between 2-4 days depending on delivery address¬† excluding weekend or Public Holidays .

Question

What are my delivery options and how much does it cost?

Standard delivery is FREE for orders totaling R600 or more. You can view all our delivery standard delivery fee you can trach your delivery. www.uafrica.com. Our deliver Fee is R100 for orders below R600.

Our Orders below R600

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Tab

Question

When will my order be delivered?

We'll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email.

You can also track your delivery at any time by selecting the Order from your Order History on your www.smartwatch.com.co website or  click on www.uafrica.com

This is the most current tracking information we have for your order. If this date changes, we will notify you by email you have registered with on our website.

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support@smartwatch.com.co

Can I change my delivery address after I have ordered?

It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.

To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile. 

Can you split my delivery, sending in-stock items first and the rest later?

On every product page, you can see whether an item is 'in stock'

On every product page, you can see whether an item is 'in stock' at our warehouse. Due to the erratic supply chain we rather only sell stock we have in stock. If you need a special request, please email us on support@smartwatch.com

We strive to deliver excellent customer service so we will strive to assist with any special request

For the most efficient delivery service, we wait until all your items arrive with us before delivering them to you in one go. This means that some lead-time items could hold up the delivery of your in-stock items, for this reason we only activate what we have in stock to avoid ant delivery delays.

On selected orders, we may be able to split your delivery, allowing your in-stock items to arrive faster. If you want to request a split delivery, click here to give us all your order information.

PLEASE NOTE: If either part of your new split delivery falls below R600, free delivery can no longer apply, and our standard delivery cost will be charged.

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support@smartwatch.com.co

Question

What happens if a product is missing from my shipment/delivery?

Please enter your order number *

Full name *

Email address (use your registered email on the Smart Watch account) *www.smartwatch.com.co

Any further info you can give us... * please add this detail on the email account 

Didn't find what you need?

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support@smartwatch.com.co

Question

Can I reschedule my delivery?

To reschedule your delivery, follow these easy steps:

Go to your Orders page

Select the order you would like to reschedule.

If your delivery is eligible for rescheduling, a Reschedule Delivery button will be displayed on the Order Detail page.

Choose a new delivery date from the available options and select Save Date.

A confirmation message will be displayed to confirm that the rescheduling has been successful.

If your delivery is not eligible for rescheduling and you will not be available to receive the order, please complete this form and one of our friendly online shopping assistants will contact you.

Please note that rescheduling your delivery is only possible if your order meets the following eligibility criteria.

Your order has been shipped from our warehouse.

Your order is being delivered by a third-party courier www.uafrica.com ,  Your Tracking Page displays which courier is delivering your order.

Didn't find what you need?

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support@smartwatch.com.co

Question

Can I choose a specific time or day for my delivery?

If you select Standard delivery at Checkout (FREE for orders totaling R600 or more), you will not be able to select a specific day for your delivery.

At Checkout, eligible orders will be offered delivery options relating to Guaranteed Same Day or Guaranteed Weekend delivery. You can view the costs of these delivery options here.

Didn't find what you need?

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support@smartwatch.com.co

Question

Does Smart Watch South Africa ship internationally?

We do not ship outside of our borders currently.

Didn't find what you need?

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support@smartwatch.com.co

Question

I have a delivery question not listed here; can you help?

Please enter your order number *

Full name *

Email address (use your registered email if you have a Takealot account) *

Any further info you can give us... *

Didn't find what you need?

Email us on

support@smartwatch.com.co